August 2020 COVID update

Dear Clients,

Due to the close contact that our work requires, we have taken additional

measures to protect you and our team while providing care for your furry

family members.

The following changes are effective as of June 1 st , 2020:

1. We are currently operating a "closed waiting room" policy to protect our

clients and staff. When you arrive, please remain in your vehicle and use your

cell phone to call us at 905-729-2929. We will bring your pet into the clinic for

an examination with the veterinarian. The veterinarian will call you after the

examination and update you on their findings and recommend a treatment

plan, if needed. We ask that you pay over the phone with a credit card or via

e-transfer to ahbeetonpayments@gmail.com for your examination and

necessary food and medications. We will then return to your vehicle with your

pet and prescriptions, if needed.

2. We are continuing to accept appointments for urgent or sick pets as

priorities, and we are resuming scheduling routine health/wellness visits,

puppy/kitten vaccination visits and routine surgical appointments including

spays, neuters and comprehensive oral health procedures. All other services

will be scheduled for a later time. However, if you're unsure whether your pet

needs medical attention, please call us to discuss your situation.

3. Our clinic hours are as followed:

Monday 9 – 5

Tuesday 9 – 8

Wednesday 9 – 5

Thursday 9 – 7

Friday 9 – 4

Saturday/Sunday CLOSED

4. Due to the high volume of appointment requests, we are offering scheduled times for medication/food pick-ups to better serve our clients, reduce wait-times for pick-ups and decrease call volume to the hospital. Pick ups for products are available Tuesdays 11a-1p, Thursdays 11a-1p and 6p-7p and Fridays 2p-4p. No exceptions can be made at this time. 

5. If you are looking to order food or medications, please email us at animalhospital.beeton@gmail.com. Please allow 5-7 business days

as our suppliers are dealing with increased demand and are trying to fill

orders as quickly as possible. We will advise you as soon as your order

arrives. Please call us when you arrive to pick up your order, but do not enter

the clinic. Our staff will bring your order to your car. You can also use our

online store and have your food delivered directly to your home. To sign up for

the Online Store, visit our website.

6. We are not accepting cash as payment at this time. Credit cards and e-

transfer payments are still available (ahbeetonpayments@gmail.com).

7. Online consultations are now available! If you wish to connect with a

veterinarian via message, phone or video, contact us to arrange

a telemedicine consultation.

Following the recommendations of our government and medical experts,

we are doing our best to practice social distancing within the constraints of our

jobs. We have taken these measures to avoid both contracting and facilitating

the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard

from all levels of government, the situation is fluid, and any updates will be

provided as changes occur.

- The Team at the Animal Hospital of Beeton,

Where Pets are Family